Within Germany and to Switzerland, we ship with our shipping partner DHL.
DHL will make up to two delivery attempts. If you are not present at either of these attempts, the parcel will be available for collection at the nearest post office for 7 working days. After that, the parcel will be returned to us.
International shipments are sent with our shipping partner UPS.
Immediately after sending your order, you will receive a confirmation email with your UPS tracking number. This serves as a direct link to the shipment tracking on UPS.com, where you can find out the current delivery status of your order. Please note that it may take a few hours for the UPS tracking link to become active.
WHAT IS THE DELIVERY TIME?
Germany: Standard 1-2 business days
Europe: 1-3 business days
International: 2-4 working days
may vary due to customs clearance in the country of destination.
HOW CAN I SEE WHERE MY ORDER IS?
After your order has been shipped, you will find a link in your shipping confirmation email. You can use this link to track the delivery status of your order online. Please note that it may take a few hours for the tracking to update.
RETURNS FOR ORDERS FROM GERMANY
For orders over 40 euros, returns within the 14-day returns policy are free of charge for orders from Germany and a returns label is included with the order. Please note that we can only take back unworn and originally packed goods.
RETURNS FOR ORDERS OUTSIDE GERMANY
We only offer free returns for orders within Germany. Therefore you have to pay the shipping costs yourself and can choose a shipping company of your choice - but we recommend insured shipping. Please inform yourself about the customs regulations for returns to Germany and make sure that "Retoure/Return of goods" is marked in the customs declaration. Asphaltgold is not responsible for any customs fees or additional costs.
Frank and send us your unworn, original packed goods within 14 days after receipt in a parcel to the following address:
Asphaltgold GmbH & Co. KG
After the goods have been returned and checked by our returns department, we will refund your money (excl. return shipping costs) in the same way it reached us. For an exchange or a different size/model, please place a separate order.
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