We offer free return shipping only for orders with a shipping address in Germany. Therefore you have to pay the shipping costs yourself and can choose a shipping company of your choice (except DPD) - but we recommend insured shipping.
Important: International returns require a completed customs declaration stating that it is a return. This must be attached to the outside of the package together with the invoice. Until the package is delivered to us, it is your responsibility. Asphaltgold will not be responsible for any customs fees or additional costs incurred due to insufficient declaration.
Please stamp and send us your unworn, original packed goods in a parcel to the following address:
Asphaltgold GmbH & Co. KG
After the goods have been returned and checked by our returns department, we will refund your money (excl. return shipping costs) in the same way it reached us. For an exchange we ask you to place a separate order.