Please be sure to get a shipping receipt when you drop off your return. With the return number on your receipt, you can keep track of the current status of your return.
Please allow several business days from Germany and up to 14 business days (excluding weekends and holidays) from abroad for your return to arrive.
We will send you a confirmation e-mail as soon as our returns department has checked and processed the returned goods. This may take 2-10 business days after the arrival of your return, depending on the volume.
If you have not received a confirmation of your return after the respective return and processing period, please contact our customer service team at hello@asphaltgold.com. In order for us to process your request immediately, please provide us with the order number.