RELEASES APP
- What is the releases app?
- How do I participate in a release?
- What is payment authorisation?
- How can I be informed about the start of a raffle?
- Why don't I get push notifications?
- How do I know if I have won?
ORDER PROCESS
- How can I place an order?
- How can i change or cancel my order?
- How can I change my address?
- How can I redeem a voucher or discount code?
- Can I buy vouchers/gift cards?
- Do I have to pay additional taxes or customs duties?
PAYMENT
SHIPPING AND DELIVERY
- How much are the shipping costs?
- Are there any addiotional taxes and customs dutied?
- When will my order be delivered?
- How can I track my shipment?
- My order could not be delivered - whats next?
- Can I pick up my order at the store?
RETURN
- How long can I return my order?
- What is the return adress?
- What are the return conditions?
- How can I get a new return label?
- How do I return orders within Germany?
- How can I return orders within the EU?